Last updated: August 2026

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These Terms of Use ("Terms") govern access to and use of Counter Check (the "Service"), operated by Counter Check Inc. ("we," "us," "our"). By creating an account, you ("you," "your," "the shop") agree to these Terms. If you don't agree, don't use the Service.

What the Service is

Counter Check reviews a draft quote, repair order, or invoice you submit — as pasted text, a screenshot or photo, or a fetched link — and returns AI-generated observations: a completeness score, possible missing items, possible underpriced items, and a profit-per-billed-hour analysis. Some figures are grounded in real numbers already present in your document or in settings you've configured yourself; others are estimates based on general knowledge of the trade, clearly marked as such where the Service is able to do so. Nothing in the Service constitutes automotive repair advice, diagnostic guidance, legal advice, or accounting advice.

No warranty; use at your own judgment

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that any suggestion, price, labor time, or profit figure is correct, current, or appropriate for any specific vehicle, customer, or job. Estimated figures — especially those not grounded in your own document or your own configured settings — may be materially wrong. You are responsible for independently verifying anything the Service produces before relying on it, sending it to a customer, or using it in a transaction.

Your account and your data

• You're responsible for keeping your login credentials secure and for all activity under your account, including activity by anyone you authorize to access it — employees, advisors, or anyone else you allow in, whether through a shared login or an individual one issued under your business.
• You're responsible for the accuracy of information you provide, including your shop's location, which is used to ground pricing suggestions in your local market.
• Quote, repair order, and invoice content you submit — including any customer or vehicle information it contains — is processed by the Service, including by third-party AI providers, in order to generate your results. Don't submit anything you're not authorized to share for that purpose.
• You may request deletion of your account and associated data at any time by contacting support.

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to submit content you don't have the right to share;
• Attempt to reverse-engineer, scrape, or extract the underlying models, prompts, or source code behind the Service;
• Circumvent rate limits, security measures, or access controls, or attempt to access another shop's account or data;
• Use the Service to generate content for any purpose other than reviewing your own shop's draft quotes, repair orders, or invoices;
• Interfere with the normal operation of the Service or its infrastructure.

We may suspend or terminate accounts that violate these Terms, without prior notice where reasonably necessary to protect the Service or other users.

Referrals

Every account has a personal referral link that may be shared with other shops. Referral tracking is provided as a courtesy and may be modified, paused, or discontinued at any time, for any account or across the Service generally. Referral credit has no cash value unless separately and explicitly stated, and we reserve the right to withhold or reverse referral credit obtained through fraud, abuse, or violation of these Terms.

Fees

Some or all features of the Service may require a paid subscription, as described to you at signup, at checkout, or in your account settings at the time. Where a subscription applies, fees, billing frequency, and cancellation terms will be presented to you before you're charged, and continued use of any paid feature after that point constitutes acceptance of those terms. You can cancel a paid subscription at any time through your account; cancellation stops future billing but doesn't entitle you to a refund of amounts already charged, except where required by law.

Limitation of liability

To the maximum extent permitted by law: we are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, lost data, or the cost of comebacks, disputes, or corrections arising from a suggestion the Service made or failed to make. Our total aggregate liability to you for any claim arising from the Service is limited to the amount you paid us, if any, in the six months before the claim arose. Some jurisdictions don't allow certain limitations on liability, so parts of this section may not apply to you.

Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense — including reasonable legal fees — arising from your use of the Service, your violation of these Terms, or a transaction with your own customer, except to the extent caused by our own gross negligence or willful misconduct.

Changes

We may update the Service or these Terms from time to time. We'll make reasonable efforts to flag material changes — such as a notice in the app — but continued use of the Service after a change takes effect means you accept the updated Terms. If you don't agree with a change, stop using the Service and contact support to close your account.

Governing law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict-of-law principles, unless otherwise required by the law of your jurisdiction.

Contact

Questions about these Terms can be sent through Contact Support in the app, or to the support email associated with your account.